Can your Customer Service technique stop shoplifting? Yes! In 2006, Bateson, Nettle & Roberts conducted an honesty at an “Honor System” coffee bar, where consumers were expected to contribute payment for their coffee into a box, with no one watching. The study involved switching out the poster above the coffee bar. One poster displayed a bouquet of flowers, while the other …
The Importance of Opening and Closing Procedures for Your Store
Risk mitigation is defined as taking steps to reduce adverse effects. One of the many ways you should practice risk mitigation is to have opening and closing procedures for your store.Criminals know that employees may be more vulnerable when opening or closing a store. The employees may be focused on other tasks or just tired. Often, they are not alert to or …